Refund policy
One guarantee, in plain words
Our guarantee. If you change your mind before your Written Reading is delivered, email > and we will refund you in full. After delivery, if the reading does not meet the standard described on this page, tell us within 30 days of purchase and choose either a free rewrite or a full refund. No forms and no questionnaires. Once Live Sessions open, cancel at least 24 hours before the session for a full refund. Inside 24 hours, we will reschedule once. Refunds go back to your original payment method, normally within 5–10 business days. This guarantee is in addition to any statutory rights you have, including the 14-day right of withdrawal for EU and UK consumers.
How to ask for a refund or a rewrite
Email > from the address you used at checkout and say which you'd like. Your order number helps but isn't required.
Companion
Companion is a waitlist only. Nothing is charged, so there is nothing to refund. Its terms will be published before it opens.
See also our Terms of Service.