Terms of Service · TangoEra

1. The service

TangoEra, operated by RhinoNexus Tech Limited (“we”), prepares written BaZi (Four Pillars) readings and, by arrangement, live sessions about them. Prices are shown in US dollars on the Readings page.

TangoEra readings interpret BaZi (Four Pillars), a traditional Chinese system, as a cultural and reflective practice. They describe tendencies, not fixed outcomes, and they do not predict events. They are not medical, psychological, legal or financial advice. Your decisions stay yours. 18+. We give no warranty about future events.

2. Delivery

What you receive: a personalised written reading of about 2,000 words, as a PDF.
How: by email, to the address you give at checkout.
When: within 48 hours of receiving your birth details, weekends included. If an edge case needs checking (for example, a birth on a solar-term boundary) and we will miss that time, we email you before the deadline.
Follow-up: written follow-up questions for 14 days after delivery (30 days for a Live Session).

3. Refunds, rewrites and withdrawal

Our guarantee. If you change your mind before your Written Reading is delivered, email > and we will refund you in full. After delivery, if the reading does not meet the standard described on this page, tell us within 30 days of purchase and choose either a free rewrite or a full refund. No forms and no questionnaires. Once Live Sessions open, cancel at least 24 hours before the session for a full refund. Inside 24 hours, we will reschedule once. Refunds go back to your original payment method, normally within 5–10 business days. This guarantee is in addition to any statutory rights you have, including the 14-day right of withdrawal for EU and UK consumers.

Right of withdrawal (EU/UK consumers). Before delivery you may withdraw from this purchase within 14 days without giving a reason. Once the personalised digital reading has been delivered, the statutory right of withdrawal no longer applies where you expressly consented to immediate delivery and acknowledged that you thereby lose that right. Our own guarantee above still applies.

4. Live Sessions

Live Sessions are not on sale yet. When they open, they will be scheduled by email and the written reading will be delivered before the session. Cancellation and rescheduling follow the guarantee above.

5. Your information

How we handle your birth details and email address is set out in our Privacy Policy.

6. Eligibility

You must be 18 or older to order.

7. Governing law

These Terms are governed by the laws of the Hong Kong Special Administrative Region, and disputes are submitted to the courts of Hong Kong SAR. This does not remove any mandatory consumer protection that applies where you live.

8. Contact

RhinoNexus Tech Limited, Unit 135, 1/F, 143 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong · >