Shipping Policy
Last updated: June 20, 2026
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.
Shipping Origin
All products ship from Hong Kong.
Shipping Rates and Delivery Times
| Destination | Estimated Time | Rate |
|---|---|---|
| Hong Kong | 2–5 business days | Free |
| United States | 7–14 business days | $15 USD |
| United Kingdom / Europe | 10–21 business days | $20 USD |
| Rest of World | 14–28 business days | $25 USD |
Free shipping on orders over $500 USD worldwide.
Tracking
All shipments include tracking. You will receive your tracking number by email once the order ships.
Customs and Duties
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the buyer. TangoEra is not responsible for delays caused by customs processing.
Lost or Stolen Packages
If your tracking shows delivery but you have not received your package, please contact us within 7 days. We will work with the carrier to locate your package or arrange a replacement.